Subscription, renewal and cancellation terms

These terms explain how your Office by Sam subscription works: what you pay, when you pay, how it renews and how to cancel. They summarize our Customer Agreement. If anything here differs from the Agreement, the Agreement applies.

Monthly plans only

Every Office by Sam package is a monthly subscription, bought online on our website. Every plan is billed monthly, and there is no free trial. Plans are not sold by phone.

What you pay

• Monthly fee: the fee for your package, as shown on our pricing page, plus any applicable taxes.
• Setup fee: $0 on every package.
• First month: your first monthly fee starts on the day your service goes live, and it's prorated for the rest of that calendar month. Before you pay, checkout shows how that first amount is worked out.
• Billing runs by calendar month after that.

Automatic renewal

Your subscription renews automatically every calendar month, and you'll be charged each month until you cancel. Before you give us your payment details, checkout clearly shows your package, the monthly fee, the $0 setup fee, that the plan renews every month until you cancel, the amount and timing of each recurring charge, the payment due date, how to cancel, and what happens if a payment is missed. You confirm all of this before you pay. You also tick a separate box, which is not pre-ticked, to accept our Customer Agreement, Terms and Privacy Policy; the payment button works only after that.

When payment is due

Payment for each month is due by 11:59 p.m. on the 2nd day of that month, in your business time zone. If we haven't received your payment by the 1st, we send you a reminder by email that day. Your first payment is the exception: it's taken on the day your service goes live.

Paying by card

Your first payment is by card, on the day your service goes live, and covers the rest of that month. If you go live on the last day of a month, it also covers the next full month. After that, we charge the monthly fee to your card on the last day of the month before each month you're paying for. If you go live on the second-to-last day of a month, you'll see two charges on two days in a row. If we ever change that date, we'll tell you at least 7 days in advance. Payments are processed by Stripe.

If a payment is missed

If we haven't received your payment by 11:59 p.m. on the 2nd, your service is switched off at that moment. There's no grace period.

While your service is switched off, callers to your business number get a busy signal. No calls are answered or forwarded, and no text messages are sent. We keep your settings and your business number.

Your service doesn't come back on automatically. To switch it back on, email info@officebysam.com from the email address you bought with. We'll send you a payment link, and once you've paid what's due plus a $249 reactivation fee, we turn your service back on.

Price changes

If we change the monthly fee, we'll tell you at least 30 days before. The new fee applies from the first full month after that notice period. Our notice tells you how to cancel, and you can cancel before the new fee takes effect.

How to cancel

You can cancel at any time:

• online, on our cancellation page. Enter the email you used when you bought, then open the link we email you within 48 hours. If you don't open it in time, the link expires and nothing is cancelled; you can send a new request. We don't take cancellations by email, text or phone.

We email you to confirm your cancellation and the date it takes effect.

When cancellation takes effect

• If you send your cancellation by 11:59 p.m. on the day before the last day of a month (your business time zone) and open the confirmation link within 48 hours, your subscription ends at the end of that month and you won't be charged again. While such a cancellation waits for you to open the link, we hold that month's charge.
• If you send it later, the next month is already paid for, so your subscription ends at the end of that next month, and you won't be charged after that.

Your service keeps running until the end of the month in which the cancellation takes effect.

Refunds

No refunds or credits. The only exceptions: a charge made in error, and days of a paid month after we end the Service ourselves. That includes part of a month, whether after cancellation or while the service is switched off.

After your subscription ends

• Your service stops at the end of the last paid month.
• Your business number: you can ask us to transfer (port) it to a new provider within 90 days after the subscription ends. The transfer is free. If you don't ask within 90 days, the number may be released.
• Your data: you have 30 days after the subscription ends to ask for an export. After that, we delete your data unless the law requires us to keep it.

Questions

Email us, or call our front desk at +1 (401) 289-8785.

Office by Sam LLC, 30 N Gould St, Suite #43853, Sheridan, WY 82801, USA.