Terms of Service

Last updated: October 26, 2026

These Terms of Service cover the use of the Office by Sam website and a summary of how our service is sold. Office by Sam LLC is a Wyoming limited liability company, 30 N Gould St, Suite #43853, Sheridan WY 82801 ("Office by Sam", "we", "us").

1. Our Customer Agreement governs the service

When a plumbing business buys a plan, it accepts our Master Services Agreement and its schedules (the "Customer Agreement") at checkout, by ticking a separate box that is not pre-ticked. The payment button works only after that box is ticked. The Customer Agreement governs the service. If these Terms and the Customer Agreement differ, the Customer Agreement applies. It can be opened from checkout before you agree, and a PDF copy, with its version and the time you accepted it, is sent by email right after purchase.

2. What we provide

Office by Sam is a managed service: we set up, run, monitor and support a front desk for your plumbing business. Calls to your business number are answered by Liam, our AI assistant. We do not sell or license software to you. The service is for US plumbing businesses, for use in their own business only.

3. Plans and prices

Every plan includes the same service and up to 2 calls at the same time; only the daily call time differs. There is no per-minute overage charge. Taxes and government fees and surcharges, where they apply, are added as separate lines on your invoice. Plans are monthly only and are bought online only. Every plan is billed monthly, and there is no free trial.

4. Billing and payment

• Your plan renews automatically every calendar month until you cancel.
• Your first monthly fee starts on the day your service goes live and is prorated for the rest of that month. Checkout shows how that first, prorated fee is worked out from your go-live date.
• Your first payment is by card, on the day your service goes live, and covers the rest of that month. If you go live on the last day of a month, it also covers the next full month. After that, we charge the monthly fee to your card on the last day of the month before each month you are paying for. If you go live on the second-to-last day of a month, you will see two charges on two days in a row.
• Each month's fee is billed in advance and is due by 11:59 p.m. on the 2nd day of that month in your business time zone. Your first payment is the exception: it's taken on the day your service goes live.
• If we haven't received your payment by the 1st, we send you a reminder by email that day.
• If payment is not received by the due time, your service is switched off. There is no grace period. To switch your service back on, email info@officebysam.com from the email address you bought with, and pay what's due plus the $249 reactivation fee using the payment link we send.
• We will give you at least 30 days' notice before any change to your monthly fee.

5. Cancellation and refunds

You can cancel at any time on our cancellation page: enter the email you used at checkout, then open the confirmation link we email you within 48 hours. If you send your cancellation by 11:59 p.m. on the day before the last day of a month in your business time zone, and open the link within 48 hours, your plan ends at the end of that month and you are not charged again. If you send it later, the next month is already paid for, so your plan ends at the end of that next month, and you are not charged after that. If you don't open the link within 48 hours, nothing is cancelled. Your service runs until the end of the month you paid for. No refunds or credits. The only exceptions: a charge made in error, and days of a paid month after we end the Service ourselves.

6. Text messages and setup

Our service sends your job and emergency details by text, so it cannot work without texts. At checkout you agree to receive service texts from our number, +1 (401) 289-8785; see our SMS Terms. To send texts to your callers in your business name, we register your business with US carriers (10DLC) using your exact legal business name as registered with the IRS, your EIN, business address, a business contact, and a live website or Google Business Profile. Your service starts once the carriers approve the registration.

If anyone replies STOP to our number, we send no more texts to that number, other than one text confirming the opt-out, until that person texts START to our number. Because the service can't work without texts, you need to keep at least one contact in your setup who gets our texts, and if a contact opts out, you need to name another contact who has agreed to them. We're not responsible for alerts or notices that can't be delivered because a contact opted out. If none of your contacts can get our texts, we'll email you and your service is switched off until you name a contact who has agreed to them. There's no reactivation fee for this, and your monthly fee still applies.

7. Daily call time

When your daily call time is used up, a connected call is finished and is not cut off. For the rest of that day, new calls to your business number get a busy signal and are not forwarded anywhere. Daily call time starts again at midnight in your business time zone.

8. Not an emergency service

Office by Sam is not an emergency service and does not replace 911. Liam tells callers at the start of each call that they're speaking with an AI assistant. Calls are processed in real time by automated systems, including outside technology providers, and transcribed into text. We do not make audio recordings.

9. Using our website

You may use our website only for lawful purposes. Do not try to disrupt it, access it without permission, or copy its content for commercial use. Office by Sam and its licensors own the website and the service, including their content and software.

10. Liability

The service uses automated and AI-based technology and may sometimes misunderstand callers or make errors. We do not guarantee any number of calls, bookings or revenue. To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenue, and our total liability is limited to the fees paid or payable for the 3 months before the event giving rise to the claim. This limit does not apply to our willful or wanton misconduct. The Customer Agreement contains the full terms.

11. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming. Any dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Cheyenne, Wyoming, which may be held remotely. Claims must be brought individually, not as a class, and within one year after they arise.

12. Privacy and SMS Terms

Our Privacy Policy and SMS Terms are part of these Terms.

13. Changes

We may update these Terms by posting a new version on this page with a new "Last updated" date. Changes to a customer's fees follow the notice rules in section 4.

Contact

info@officebysam.com · +1 (401) 289-8785 · Office by Sam LLC, 30 N Gould St, Suite #43853, Sheridan WY 82801