Example scenario — not a real business or person.
Video coming soon
Your phone rings while your hands are full.
You're under a sink. The phone buzzes. By the time you call back, they've hired someone else.
Your managed front desk for plumbing businesses.
Liam, our AI assistant, answers calls on the new business number we give you. Liam writes down the job and texts it to you. We set it all up and run it.
Sound familiar?
Liam answers as long as you have call time left that day. See Pricing.
The call you miss on a job
Water's running, the shutoff is stuck, and your pocket buzzes. Twenty minutes later it's a missed call, no voicemail, and they already got somebody.
- Liam picks up while you work.
- You get a text with the job.
The call in the middle of the night
The phone lights up the bedroom at 2 a.m. Pick up and you're awake for good. Don't, and they call the next plumber.
- Liam answers at night and on weekends too.
- An emergency you handle, in your area? We call the person you picked. They press 1 to take the job.
- Nobody presses 1 in 3 minutes? We call your backup person, if you have one.
- Taking the job is your team's call.
- You decide if emergency alerts can come after hours.
- Gas or carbon monoxide? See the FAQ.
The job that goes to the next plumber on the list
Someone with a leak calls the first plumber who picks up. You paid for that call with your ads and your truck lettering, and someone else got the job.
- Liam writes down the caller's name, phone, address, the problem, how to get in and a good time.
- If the caller says OK, they get one text when your team takes the job: when, and who's coming. It comes from your business name.
- If plans change, they get a text about that too.
Voicemail and phone tag
"Hey, call me back." No name, no address. Three calls and two voicemails later, the job is gone.
- Liam gets the details on the first call.
- You know who called and why before you call back.
The notes on the back of a receipt
You write the address on a parts receipt. Then it goes through the wash with your work pants.
- No more notes on receipts.
- You get a text: who, where, what's wrong, how to get in, and when.
Calls that aren't really yours
Two towns over. Price shoppers. "Do you sell water filters?" Each one pulls you off the job you're paid for.
- Liam checks the caller's ZIP code against the area you serve.
- Liam is set up to give only the answers and prices you approved.
Driving between jobs
The phone rings while you're merging with a van full of parts. You pull over, call back, and you're late for the next job.
- Keep your eyes on the road. Liam takes the call.
- Read the job when you stop.
Hiring someone to answer the phone
An office person means payroll, sick days and someone to cover lunch. For a one- or two-person shop, that's a big step.
- Liam is an AI assistant, not a person.
- That's how we keep our price where it is.
Worrying how the caller will feel
Your name is on the truck. You don't want a robot pretending to be a person, or a stranger quoting prices you never agreed to.
- Liam tells callers right away that it's an AI assistant for your business.
- Then Liam asks if it's OK to go on.
When you're sick, busy or just need a day
Kids get sick. Trucks break down. When you're the whole business, nobody picks up when you can't.
- Liam keeps answering while you take care of what matters.
Never being off the clock
You take calls at your kid's game, at dinner and on Sunday morning. Your family has learned to wait.
- Put the phone down more often.
- You only get the job texts and calls you choose.
- You decide when to call back.
The busy season
A cold snap hits and the whole town calls at once. One person can only hold one phone.
- Liam can take a second call at the same time.
- The second caller doesn't have to wait for you.
- Each call counts toward your daily call time.
Answering out of breath
You answer from a hot attic with a saw running. "Can I call you back?" Some of them won't pick up.
- Liam answers calm and clear, even when you're up in an attic.
- Your first impression stays professional.
Remembering who you promised to call back
The slow drain, the softener quote, the landlord upstairs. By Friday you can't remember who you promised to call back.
- Each job Liam takes is sent to you in writing.
- The list isn't only in your head anymore.
- You see every job in a calendar on your phone.
Paying for the phone to ring
Ads, listings, the van wrap. Then the phone rings while you're in a crawl space, and the call goes nowhere.
- Put your new business number on your ads and your truck.
- Liam picks up while you work.
Doing it all yourself
You're the plumber, the dispatcher, the bookkeeper and the one who answers the phone.
- We set up and run the phone side.
- That's one less job for you.
What it all adds up to
It's not really about the phone. It's the jobs that never happened and the evenings you didn't get back.
That's what Office by Sam is for.
One assistant on your calls
- Liam, our AI assistant, handles each call it answers on its own, from start to finish.
- There's no human backup on your calls. Liam handles each call it answers from start to finish.
Why I started Office by Sam
In 2001, I worked on scaffolding in New York. It was hard, physical work, and I know what a day like that takes out of you. I know where I came from, and I know where I am now. When you run your own business, there's no time left for the phone and the paperwork.
We set up and run your front desk, so you have less to handle. We take the load off.
— Tamas Koszti, Founder
See how it works
Short example videos of how Liam handles calls.
Example scenario — not a real business or person.
Video coming soon
Onboarding with Liam
Example scenario — not a real business or person.
Video coming soon
Changing your setup
Getting started
Sign up online
- Pick a plan and sign up online.
- You agree we may text you and call you (by AI voice) about your service only. No marketing.
Tell us how you work
- What jobs you do
- Which ZIP codes you serve
- Your hours
- Prices Liam may share
- Who gets the job texts
- You check and approve it all.
Setup call with Liam
- A short phone call with Liam.
- Have ready: your legal business name (as on your IRS papers), EIN, business address, a contact person, and a website or Google Business Profile with your business name.
- Why? Phone carriers need this before your business texts can go out. This is called 10DLC registration.
Go live
- We give you your own new business number.
- You go live once the phone carriers approve your registration.
Pricing
| Plan | Price | Daily call time | Setup |
|---|---|---|---|
| Starter | $845 / month* | 1 hour a day (60 minutes) | $0 |
| Premier | $1,450 / month* | 2 hours a day (120 minutes) | $0 |
| Elite | $2,350 / month* | 4 hours a day (240 minutes) | $0 |
| Max | $3,850 / month* | 8 hours a day (480 minutes) | $0 |
* Taxes and government fees and surcharges, where they apply, are added as separate lines on your invoice.
Every plan has the same features. The only difference is how many minutes Liam can talk each day.
- Liam takes a second call at the same time.
- Real, regular SMS texts. No WhatsApp.
- No extra charge per minute.
- Setup: $0.
Plans and billing
- Monthly plans only. You buy online.
- Your plan renews every month until you cancel.
- First month: you only pay for the days left. Example: go live on the 20th of a 30-day month, and you pay for 11 days.
How do I pay?
- First payment: by card, on the day you go live.
- Go live on the last day of a month? That first payment also covers next month.
- After that: we charge your card on the last day of each month, for the next month.
- Payment not received by the 2nd? Your service stops. There's no grace period.
- To turn it back on: email us and pay what you owe plus the $249 reactivation fee.
How do I cancel?
- Cancel any time online on our cancellation page.
- Cancel by 11:59 p.m. (your time) on the day before the last day of the month, and open our email link within 48 hours: your plan ends at the end of that month.
- Cancel later: next month is already paid, so your plan ends at the end of next month. Example: cancel on March 31, and your service runs until April 30.
- No refunds or credits for months already paid, except a charge made in error.
When your daily call time is used up
- A call that's already going is not cut off.
- New calls that day get a busy signal and aren't forwarded.
- Your minutes start again at midnight (your time). Unused minutes don't carry over.
- Only talk time counts. Ringing, missed calls and texts don't. Example: Starter gives Liam 60 minutes of talk time a day.
FAQ
Is Liam a person?
No. Liam is an AI assistant. It handles each call it answers on its own, from start to finish. There's no human backup on your calls. Liam handles each call it answers from start to finish.
Do callers know they're talking to an AI?
Yes. Right at the start, Liam tells callers they're talking to an AI assistant for your business, and asks if it's OK to go on.
What happens when my daily call time is used up?
The call that's already going finishes. New calls that day get a busy signal. Your minutes start again at midnight, your time.
Is there a setup fee?
No. Setup is $0 on every plan.
Is there a free trial?
No.
Can I pay yearly?
No. All plans are monthly.
How do I pay?
By card. First payment on the day you go live (if that's the last day of the month, it also covers next month). After that, we charge your card on the last day of each month for the next month. We never ask for card details by phone.
Can I sign up by phone?
No. You choose a plan and sign up online.
How do I cancel?
Any time, online on our cancellation page. Enter your purchase email and open the link we send within 48 hours. Cancel by 11:59 p.m. (your time) on the day before the last day of the month, and your plan ends at the end of that month. Cancel later, and it ends at the end of next month, because that month is already paid. No refunds or credits for months already paid, except a charge made in error.
Do you send marketing texts to the people who call me?
No. Callers only get texts about their own job.
Does it work for a one-person plumbing business?
Yes. It's made for one- and two-person shops too.
What do I need to get started?
On your setup call with Liam: your legal business name (as on your IRS papers), EIN, business address, a contact person, and a website or Google Business Profile with your business name.
Who is behind Office by Sam?
Office by Sam LLC, a Wyoming company.
What does Liam do if a caller smells gas or has a carbon monoxide alarm going off?
- Liam is an AI assistant. It is not an emergency service, and it does not replace 911.
- Right away, Liam tells the caller: get everyone outside, then call 911 from outside. For a gas smell: 911 or the gas company's emergency line.
- On these calls, Liam doesn't ask for an address or other details.
- If your business handles gas and carbon monoxide emergencies: Liam says someone from your business may try to call back, but this can't be promised, so they shouldn't wait. We send you a text and an alert call with the caller's number. This is a notice only, not a dispatch. Nobody should go inside until the gas company or fire department says it's safe.
- If you chose not to handle gas emergencies (this includes carbon monoxide alarms): Liam still gives the safety steps and the 911 advice, then tells the caller your business doesn't handle this, so they shouldn't wait for a call. We send you a text only, no alert call.
- No automatic text or alert call is sent to you, and Liam doesn't say anyone may call back, if: the caller's number is hidden or can't be read, or the caller mentions on their own an address outside your service area.
- If the same number already called about gas or carbon monoxide in the last 2 hours, nothing is sent again.
- If your daily call time is used up, new calls get a busy signal, so those callers won't reach Liam.
Contact
- Questions? Call our front desk: +1 (401) 289-8785.
- Plans are sold online only.
- Email: info@officebysam.com
- Mail: Office by Sam LLC, 30 N Gould St, Suite #43853, Sheridan WY 82801
- Office by Sam LLC is a Wyoming limited liability company.